{"id":3432,"date":"2021-12-23T07:41:46","date_gmt":"2021-12-23T06:41:46","guid":{"rendered":"https:\/\/regalar-experiencias.zoodelpirineu.com\/i-have-a-gift-voucher\/"},"modified":"2025-09-23T14:26:54","modified_gmt":"2025-09-23T13:26:54","slug":"how-to-use-gift-vouchers","status":"publish","type":"page","link":"https:\/\/zoodelpirineu.com\/en\/experiences-to-give-as-a-gift\/gift-vouchers-frequently-asked-questions\/how-to-use-gift-vouchers\/","title":{"rendered":"How to use gift vouchers"},"content":{"rendered":"\n<div class=\"wp-block-media-text alignwide is-stacked-on-mobile has-background\" style=\"background-color:#f7fefb\"><figure class=\"wp-block-media-text__media\"><img decoding=\"async\" src=\"https:\/\/regalar-experiencias.zoodelpirineu.com\/wp-content\/uploads\/2021\/12\/Tengo-un-vale-regalo.jpg\" alt=\"Guide on how to use gift vouchers\" class=\"wp-image-194 size-full\"\/><\/figure><div class=\"wp-block-media-text__content\">\n<p class=\"wp-block-paragraph\">Congratulations! You&#8217;ve received an extraordinary gift from someone who cares deeply about you! Here&#8217;s how to use your gift card. <\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><a href=\"#concreto\" title=\"#concreto\">Gift voucher for a specific day<\/a><\/li>\n\n\n\n<li><a href=\"#fecha\" title=\"#fecha\">Gift voucher with open date<\/a><\/li>\n\n\n\n<li><a href=\"#no\" title=\"#no\">I don&#8217;t want my gift<\/a><\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">And don&#8217;t forget, if you have any questions, you can always <a href=\"https:\/\/zoodelpirineu.com\/en\/contact\/\" title=\"Contact\"><strong>contact us<\/strong><\/a>.<\/p>\n<\/div><\/div>\n\n<div style=\"height:100px\" aria-hidden=\"true\" id=\"concreto\" class=\"wp-block-spacer\"><\/div>\n\n<h2 class=\"wp-block-heading\">How to use a gift voucher for a specific day<\/h2>\n\n<p class=\"wp-block-paragraph\">Don&#8217;t worry about anything. Everything is already organized. On the day of your visit, simply arrive about 10 minutes before your activity begins. Show your gift voucher at the box office (please do not print it, show it on your mobile phone). And that&#8217;s it. Enjoy the animals!<\/p>\n\n<div style=\"height:100px\" aria-hidden=\"true\" id=\"fecha\" class=\"wp-block-spacer\"><\/div>\n\n<h2 class=\"wp-block-heading\">How to use an open-dated gift voucher<\/h2>\n\n<p class=\"wp-block-paragraph\">Before coming, you must reserve your place for the activities. You have to contact us and we will make the reservation for you manually. <\/p>\n\n<p class=\"wp-block-paragraph\"><strong><a href=\"https:\/\/zoodelpirineu.com\/en\/contact\/\" title=\"Contact\">Contact us<\/a><\/strong>. The information we need is: <\/p>\n\n<ul class=\"wp-block-list\">\n<li>Your name and contact information<\/li>\n\n\n\n<li>What name is on the gift voucher?<\/li>\n\n\n\n<li>What day and what time do you want to come and enjoy your activity?<\/li>\n<\/ul>\n\n<p class=\"wp-block-paragraph\">We confirm availability, reserve your spots, and send you a reservation confirmation. Once at the zoo, you must show your voucher and our reservation confirmation.<\/p>\n\n<div style=\"height:25px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n<div class=\"wp-block-columns are-vertically-aligned-center is-layout-flex wp-container-core-columns-is-layout-8f761849 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-vertically-aligned-center is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:33.33%\">\n<figure class=\"wp-block-image size-full\"><img decoding=\"async\" src=\"https:\/\/regalar-experiencias.zoodelpirineu.com\/wp-content\/uploads\/2021\/12\/No-quiero-este-reagalo.jpg\" alt=\"How to use a gift voucher for the Zoo of hte Pyrenees\" class=\"wp-image-198\"\/><\/figure>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-vertically-aligned-center is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:66.66%\">\n<h2 class=\"wp-block-heading\" id=\"no\">I don&#8217;t want my gift<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">We&#8217;re sorry if you were disappointed with the gift you received and didn&#8217;t want to enjoy it. Unfortunately, you can&#8217;t request a refund for the gift voucher. Please read our <strong><a href=\"https:\/\/zoodelpirineu.com\/en\/legal\/return-policy\/#vales-regalo\" title=\"return policy\">returns policy<\/a><\/strong>.  <\/p>\n\n\n\n<p class=\"wp-block-paragraph\">You can <strong>gift the voucher<\/strong> to another person, although their name will not appear on the voucher. In this case, please let us know by email that you have transferred your gift to another person. <\/p>\n<\/div>\n<\/div>\n\n<div style=\"height:100px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n<div class=\"wp-block-cover\"><span aria-hidden=\"true\" class=\"wp-block-cover__background has-contrast-background-color has-background-dim\"><\/span><img loading=\"lazy\" decoding=\"async\" width=\"2000\" height=\"800\" class=\"wp-block-cover__image-background wp-image-3922\" alt=\"Que hacer si tienes dudas sobre c\u00f3mo usar tu vale regalo.\" src=\"https:\/\/zoodelpirineu.com\/wp-content\/uploads\/2025\/04\/dudassobrevaleregalo.jpg\" style=\"object-position:71% 12%\" data-object-fit=\"cover\" data-object-position=\"71% 12%\" srcset=\"https:\/\/zoodelpirineu.com\/wp-content\/uploads\/2025\/04\/dudassobrevaleregalo.jpg 2000w, https:\/\/zoodelpirineu.com\/wp-content\/uploads\/2025\/04\/dudassobrevaleregalo-300x120.jpg 300w, https:\/\/zoodelpirineu.com\/wp-content\/uploads\/2025\/04\/dudassobrevaleregalo-1024x410.jpg 1024w, https:\/\/zoodelpirineu.com\/wp-content\/uploads\/2025\/04\/dudassobrevaleregalo-768x307.jpg 768w, https:\/\/zoodelpirineu.com\/wp-content\/uploads\/2025\/04\/dudassobrevaleregalo-1536x614.jpg 1536w\" sizes=\"auto, (max-width: 2000px) 100vw, 2000px\" \/><div class=\"wp-block-cover__inner-container is-layout-constrained wp-block-cover-is-layout-constrained\">\n<p class=\"has-text-align-center has-large-font-size wp-block-paragraph\">Still have questions about how to use gift vouchers?<\/p>\n\n\n\n<p class=\"has-text-align-center wp-block-paragraph\">If after reading this guide you still have questions about <strong>how to use gift cards<\/strong>, don&#8217;t worry.<br\/>We&#8217;re here to help. Contact us directly.  <\/p>\n\n\n\n<div class=\"wp-block-buttons is-content-justification-center is-layout-flex wp-container-core-buttons-is-layout-fe48e5de wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button has-custom-font-size has-medium-font-size\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/zoodelpirineu.com\/en\/contact\/\">Contact<\/a><\/div>\n<\/div>\n\n\n\n<p class=\"has-text-align-center wp-block-paragraph\">We want you to enjoy your experience at the Zoo of the Pyrenees to the fullest.<\/p>\n<\/div><\/div>\n","protected":false},"excerpt":{"rendered":"<p>Congratulations, you have received an extraordinary gift from a person who cares about you very much! 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