Quickly find the return policy that interests you.<\/p>\n\n
The refund or day-exchange policies for tickets to the Zoo of the Pyrenees are very favorable. By meeting certain conditions, the buyer has maximum flexibility. <\/p>\n\n
Reasons for a free refund or change of visit date:<\/p>\n\n
The refund will be made only to the person who gave the gift, that is, the person who made the payment.<\/p>\n\n
The buyer has 14 calendar days from the date of payment for the gift voucher to receive a full refund. If the “reflection period” ends on a non-working day, the period is extended to the next working day. <\/p>\n\n
After 14 days, 75% of the amount will be refunded, provided the reservation is within the expiration period indicated on the Gift Certificate.<\/p>\n\n
Finally, once expired, no refunds or exchanges will be made.<\/p>\n\n
During the validity period of the gift voucher (12 months from its issue), the Zoo of the Pyrenees offers both the buyer and the benefactor the following:<\/p>\n\n
If the “new” activities are worth more than the gift voucher, the difference must be paid.<\/p>\n\n
If the “new” activities are of lower value, the gift voucher recipient has the following options:<\/p>\n\n
The purchaser of the gift voucher may decide to convert it into a donation. They have the right to request a donation document to deduct the price paid for the voucher from their tax return. <\/p>\n\n
The Zoo of the Pyrenees also offers the option of transferring the gift voucher to another person if the voucher recipient is unable or unwilling to come and enjoy their gift. This exchange can be requested by both the purchaser and the recipient by emailing zoopirineu@gmail.com. <\/p>\n\n
The gift voucher remains valid for the original period, but the Zoo of the Pyrenees can change the text and personalize the voucher for the new benefactor free of charge.<\/p>\n\n
The buyer is required to inspect the item before making the purchase. Once payment has been made, items cannot be exchanged or returned. <\/p>\n\n
The buyer has 14 calendar days to return the product and receive a full refund. This cooling-off period ends 14 days after the date of the contract. If the cooling-off period ends on a non-working day, the period is extended to the next working day. <\/p>\n\n
To complete your return, the Zoo of the Pyrenees requires a receipt or proof of purchase.<\/p>\n\n
Once the return is received and inspected, the Zoo of the Pyrenees will send an email to notify the buyer that their return has been received. They will also be notified of the approval or rejection of their refund. <\/p>\n\n
If approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.<\/p>\n\n