Frequently Asked Questions about Gift Vouchers | Everything You Need to Know

Get your questions answered before buying or using your gift.

This page guides you step by step to make buying and using a gift voucher easy, safe and without surprises.

Do you already have a gift voucher and just need to know how to use it?

1. What is a Zoo of the Pyrenees gift voucher?

A gift voucher is a digital voucher you can use to give the gift of an experience at the Zoo of the Pyrenees.
This gift allows the recipient to enjoy unique activities with wild animals and, at the same time, support our animal protection efforts.

2. Before buying a gift voucher for the Zoo of the Pyrenees: how to choose the right option

This information will help you quickly decide which type of the Zoo of the Pyrenees gift voucher best suits the type of experience or support you want to give.

A gift voucher from the Zoo fo the Pyrenees allows you to give the gift of an animal experience or provide ongoing support for a rescued animal, depending on the option chosen. There are three main options, designed for different needs and gift styles.

What type of gift voucher should I choose?

• If you’re looking for a one-off experience, shared activities are the most common option.
• If you prefer a private experience for a special occasion, the exclusive group experience is the most suitable.
• If you want a gift with a continuous impact throughout the year, sponsorship is the right option.

2.1. Shared activity (standard experience)

The shared activity is a gift voucher for an experience with animals together with other visitors to the Zoo of the Pyrenees.

• The person who receives the voucher enjoys an activity with animals in a shared group.
• The voucher can be given to one person or to several people together.
• The price applies per person included in the gift voucher.

This option is suitable for gifting one or more activities shared with animals.

2.2. Exclusive group experience

The exclusive group experience is a gift voucher for a private activity with animals, tailored only to the people included in your gift.

• It is an option designed for those seeking a more intimate and personalized experience.
• The price is applied per entire group, not per person.
• It can be given as a gift to one person or up to a maximum of 5 people.

This option is especially suitable for celebrations, family gifts, or special occasions.

2.3. Give the gift of sponsorship

Sponsorship is a gift voucher that allows you to support a rescued animal from the Zoo of the Pyrenees for 1 year.

• The beneficiary instantly receives a personalized certificate that accredits the sponsorship.
• During the following 12 months, the person will receive updated information about the sponsored animal.
• In addition, he/she will be invited to exclusive event for godparents.

This type of gift voucher keeps the bond with the animal alive throughout the year, as the memory of the gift is renewed each month through information and continuous monitoring.

You pay an annual fee when you sponsor a child and receive the official certificate to claim the tax deduction. (In Spain, you can deduct up to 80% of your contribution from your income tax return.)

3. How to buy a gift voucher

This section guides you simply through the process of purchasing a gift voucher for the Zoo of the Pyrenees. Giving an experience as a gift is easy, fast, and secure.

What is the difference between giving the gift of an experience and a sponsorship?

The experiences are experiential activities. Sponsorship is a continuous gesture of solidarity, with monitoring of the animal.

Can I give away more than one experience?

Yes, you can combine several experiences in the same gift.

Can I add money to the voucher to spend at the charity shop?

Yes. You can add an additional amount that the person can use in the Zoo of the Pyrenees store.

Want to see the process step by step?

Check out the complete guide to buying a gift voucher. Discover all the options, what to decide before buying, and how to make sure your gift is perfect.

Gift voucher FAQs: Gift recipients

Who can I gift an experience to?

Whoever you want: children, teenagers, adults, seniors… We have options for all audiences.

Does the person receiving the gift voucher have to make a reservation?

Yes, the voucher includes instructions to easily book your preferred day and time.

Can he or she change the experience?

Yes, if the person prefers a different experience, they can contact us and make the change without any problem.

Gift voucher FAQs: special cases

Can I customize the voucher message?

Of course. On the purchase form, you’ll find a box to write your personalized message.

Can I give a gift without specifying a date?

Yes, the voucher doesn’t have a fixed date. The person decides when to come.

What happens if they lose the gift voucher?

We can resend it. Just contact us at zoopirineu@gmail.com.

What happens if the person can’t come?

We can extend the deadline or convert the gift into a donation. We always look for a solution that preserves the gift’s value.

What if I want to give a gift to a group or family?

We’ll help you prepare a customized voucher. Write to us, tell us your idea, and we’ll prepare it together.

Are there discounts for gifting multiple experiences?

We don’t apply discounts, because every euro goes entirely to caring for the refuge’s wild animals.

Gift voucher FAQs: personalized help

Do you have a special idea or need help designing the perfect gift? Do you have a unique surprise in mind? Write to us and we’ll create the perfect gift together. You imagine it, we’ll help you make it a reality.